Refund & Cancellation Policy

Last updated: October 15, 2026

1. Event tickets

• Event cancelled: you receive a full refund of the ticket price, automatically or on request.
• Event postponed: your ticket remains valid for the new date. If you cannot attend, you may request a refund within 7 days of the announcement.
• Major change (venue moved to another city or headline act cancelled): you may request a refund within 7 days of the announcement.
• Change of mind / unable to attend: tickets are non-refundable but may be transferred with the organiser’s approval.
• Service and payment processing fees may be non-refundable unless the event is cancelled.

2. Premium music downloads

Because digital downloads are delivered instantly, they are non-refundable once downloaded. If a file is broken, incomplete or not as described, contact us within 48 hours and we will replace it or refund you.

3. Advertising and promotion

• Cancellation more than 48 hours before the campaign starts: full refund.
• Cancellation within 48 hours of the start: 50% refund.
• Once a campaign is live: no refund for the elapsed period; the unused portion may be credited for a future campaign.
• If we fail to deliver the agreed service, you will receive a refund or free make-good placement.

4. Failed or double transactions

If you were debited but did not receive your ticket or product, or were charged twice, send your payment reference. Confirmed cases are refunded in full.

5. How to request a refund

Email saifullahimurtala390@gmail.com with subject ‘Refund Request’, including your full name, email used for payment, payment reference, order details and reason.

6. Processing time

Approved refunds are processed within 5–10 working days to the original payment method. Your bank may take additional time to reflect the credit.